Ludia Forums

2 year old account vanished

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

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Bug Description:
Cannot log in to my account
Area is was found in:

How do you reproduce the bug:
Step 1- Tried to log in with Google play which was signed in to my account.
Step 2 - My sons account, which is connected on my phone through Facebook, loads instead.
(add more if needed)

How often does it happen: Every time now.

What type of device are you using: Samsung Galaxy S20+ 5G. All devices have this problem.

Anything else? (add screenshots or additional information here)
Help.

Verified in Google play that I was logged in to my account.
Verified that Facebook was connected to my son’s account.

You should have asked your son. I bet he could have fixed this. :stuck_out_tongue:

Log in which will load your sons account.
Then hit your level circle in the upper left corner.
Go to the settings tab.
Then hit the Logout button.
On the next screen, hit the Google Play.
Then you should be able to tap on your Google play account.
That should get you back into your Google account.

You can go back and forth this way from your account to your sons account.

2 Likes

Thanks for the suggestion, however, I’ve been doing just that for two years now in order to switch accounts. This is the first time I was unable to log back in to my account. When I click on the same Google Play log in that used to load my account, my sons account now loads.

They are in the process of recovering it now. I do appreciate you helping me though!

1 Like

Ok. Good! :smiley: I hope everything works out. That’s a lot to loose.

3 Likes