24 hour incubator disappeared

I anxiously awaited the opening of my 24 hour incubator from a battle victory yesterday. First one I’ve had in about 3 weeks or longer.

Watched all the ads to speed it up that I could. Came on to open it and it CHANGED to a standard regular incubator as soon as I clicked it. I am so frustrated with this.

I play on an iPhone and username is elars777

Hey elars777, could you email our support team here at support+forums@ludia.com so our team can take a closer look at this for you? If you could include your support key along with the date and time for when you opened the incubator, in your email, it’d really help us out.