Your approach to customers and game maintenance is terrible.
Mario from support now ansvered to my service ticket about the endless loading freeze bug which appeared to the game after the last content update.
He wrote that he is sorry and that he will send 3 Clan Energy, 3 Arena Energy and 36 Exploration Energy to my mailbox as a compensation. He also wrote that this bug might re-occur until the developers is able to implement a fix.
After 4 days without any suport’s response to this bug it looks like just a bad joke.
I personaly have lost 18 alpha energy bolts since the error occurred.
Only with the current alpha dragon I have already lost 3 alpha energy bolts and our clan has not defeated any alpha dragon since this error occured.
I have already lost more than 50 energy bolts in the arena, I lost the winning streak 5 times and I spent unnecessarily 400 runes on energy, which I subsequently lost.
I don’t even count energy lost during the exploration battles …
I’m a paying player, I’m spending real money in your game, and I think you just robbed me of that money.