This isn’t your formal goodbye, as it is what ludia has to hear. This isn’t just what I’m thinking as it is more of what the community is feeling. I’m not going to proclaim to tell you how everyone feels. Because not everyone has the same experience. But I do talk with a lot of the community. I do listen , and I do conversate. I try to understand everyone points of view and I just want to get this feeling out that a large portion of this community is feeling right now.
Excuse my language as it may seem a bit aggressive at times. That’s just frustration showing. But, it will only provide the truth. This game is in a terrible state right now. It only seems like things that effect the wallet drastically like infinite boosts, extra dna being given out are the only problems being fixed. It takes a day or so to fix these and with out hesitation they do get fixed. But other problems? The ones that effect only the player? Where are those fixes at. The pink screen thats been around for 2 years, raid problems thats been around since raids been introduced. The arena problems. I got brought with excuses that it requires time and resources. I get that. But it’s been more than enough time and the problems are still there. There has been no fixes to any problems. Even the friend thing that didn’t work got reintroduced. And without the proper 10 steps you won’t get it working. And EVEN then it still not guaranteed.
I have seen companies do more than ludia has in less time and with less resources. If anything ludia should be ashamed of their performance as a company. This game at its core is a beautiful thing. It really is, and props to that. But nobody can see that under all that scar tissue that the customers have. Nobody can feel it, nobody can touch it, It’s impossible. I’ve always said. You cant fix a bullet wound with bandaids. Adding new features, new creatures are only bandaids. Meanwhile, all the problems, glitches and bugs still remain. This game is a chore most days as everything either freezes, doesn’t work , or takes forever to load. There’s no in between.
For the first 2 years, I stuck up for ludia. Stuck my neck out for them. A lot of players could tell you how much I did. Especially when I was in Apex Predators. But you’ve gone too far. I feel backstabbed. I understand as a company you need to be greedy. But you can be greedy, without being disrespectful. You can be greedy, while still having integrity. You can be greedy, while still providing a fun environment for everyone. You have failed in this aspect. Not only have you shown greediness. But you’ve shown thievery. You’ve even gone entirely against Google ToS by the way the state of the game is. It feels like all you care about is numbers. As long as you have players who cares how poorly the state of the game is right? Well wrong, as some one who has extensive business knowledge. Customers should always come first. Customers happiness should always come first. While you can’t make all customers happy you can relieve the pain. Fixing the bugs while the meta is stale, is one way to relieve the pain. Atleast it would be playable. But we have a stale meta, infinite number of bugs and glitches and a company that shows it does not care. A company that shows it will not listen and a company that won’t look in the mirror and see the real problem. The coding is in shambles, the game is in a terrible state but the fix is simple… the fix has been provided. The thing is, you have to do more than listen. Listening will only get you so far, it’s the actions that speak louder. Apologies are meaningless without the actions to back them up. And while we get apologies often, actions says those are nothing more than just words.
Ludia you have an obligation as a company to provide integrity, caring, loyalty to your customers and you failed in every regard. What are we paying for? While I may not have been the biggest spender. I have given this company 30,000 and all I’ve gotten in return is a game I can’t even play. Don’t let this beautiful game go to waste because of greed. Start to provide us with what is required. We aren’t paying to have a chore, we are paying to enjoy the game. At the end of the month, I will either be leaving this game or not spending on this game anymore. I’ve already canceled VIP and I will not pay for a company that can’t provide me with entertainment value of which I paid for.
You took the weekend off while your customers were suffering to the highest degree for almost a full week which effected their alliances as well… I do not think I need to say more.