Ludia Forums

Able to watch ads but getting no DNA?

I have been watching many ads but not getting the dna for them what should I do because I grind on ads every day?

1 Like

You might want to check out this thread and chime in with your details:

And, of course, submit a ticket :grinning:

Same issue

Please submit a ticket.

Be very clear that you can see the ads, the ads themselves work, but no DNA is added to your account.

Support wasn’t able to help. They created a ticket the team (Programmers?) will have to get to and work on.

No timeline or ETA was available.

With the code 19s currently broken, I imagine this issue won’t be a high priority until that is fixed AND this affects enough people.

Good luck.

How do you do that?

You can use the in-game support or send an e-mail to