When we try to start an incubator atleast once or twice a day it doesn’t work. So we click it again and it works or it doesn’t. We do it again and then we see that the incubator has been opened by green cash. This is happening atleast 4-5 times min a week. This way they make us spend HC on items we don’t want to.
Then comes the best part . When you are driving I dunno why the screen keeps going to the free incubator screen along with other purchases. And most often we accidentally clicked on it but cancel it . But sometimes when we are opening our incubator , it just freezes sometimes and we just see a incubator size blue screen and we click it couple of times and bang, you made an accidental purchase. You come to the forums and ask for help. You are told to send an email to them about it. You do that and this is their new answer now as they want us to spend money
We are sorry but we cannot do anything about the purchases made in-game.
This is not the way at all they should now deal with this kind of things. People were getting refunded before but now they get this answer.
If it was one of the alliance which everyone says spends a lot. They would personally call them and ask forgiveness and refund their HC . Maybe more than what was spent.
We all uses to spend loads of money on this game but when they started doing lots of crazy things we have stopped. Hence we are not good customers for them
I lost 5000 HC for an normal epic incubator , not even an exclusive. And they don’t want to return anything.
Is this the way we should be treated now? . What do you people think?