Account deleted

I was playing and the game was hanging.
When I signed in my account was gone😓

Hello, @Rchellaaa, I’m sorry to hear you have lost your progress. If you usually play via Facebook or GooglePlay, please go to settings and tap reconnect. If you need help, reach out to our support team at, including your support key in the email so that they can find you faster in their system.

This seems to be happening more and more. I just lost month’s of gameplay and purchased items due to a Ludia server error. Their solution was to start all over and try again.