Does anyone know how long it takes for the support to get back to you. I had asked my account to moved from google play to Facebook as switching back to iPhone. I had an odd message back over 3 weeks ago confirming if I wanted it moved, I replied yes. Then later or the next night my account was gone with a new support key for both google and Facebook. Now I’ve got no dinosaurs and about £40 quid out of pocket and now I’ve got to start again. I have sent another support message off my iPhone with the old support key but had nothing back again for over a week nearly. Is the customer service this poor.