Ludia Forums

Account Help

Hello I am trying to get my jw alive guest account back after the game deleted itself and I lost all my progress I would like to get it back please and thanks my username is SH1FT3R

Sorry to hear that, eric_hoffman. If you email our team at, they will do their best to assist with recovering your progress. Please provide as much account information as possible in the message you send.

Thank you!

I haven’t gotten an answer yet from support team

I haven’t gotten a response what do i do

Hey there, eric_hoffman. As our team responds to tickets in the order that they come in, it could take a few business days for our team to get to your ticket. Please rest assured that our team will try and get back to you as soon as they can.

In the meantime, please refrain from updating your message until our team replies, as that can reset your position in their queue.