Ludia Forums

Account issues

#1

Hi I love this game and wanted to continue playing. I had a android account and switched to iOS but I never logged into Facebook with the android account and accidentally did when the game made me start a new account on iOS. Now when I try to sync the android account to Facebook it tries to transfer the new account. Is there anyway to get the old account back

#2

Hey Francisco_Mondragon, as only one game account can be linked to your Facebook at a time, our support team will have to assist you further with this. Could you email our team here at support+forums@ludia.com with the support key from your original game account and the new one that you have started? Thanks!