Ludia Forums

Account linking issues

My Facebook is currently connected to an account. Now, I hv a better account at the visitor log in, any idea how to unlink the current account and link it to the new one?
I tried contact the Ludia support several times but they seem unresponsive.
I also tried to open another Facebook account just to link it to this better account ,but when i log in the game , it simply start off a new account for me.

Try complaining Ludia.

I did it twice but they seem unresponsive

Hello, sirRender. Once our support team gets the chance to read your message, they will get back to you as soon as possible. If you haven’t already, please provide them your support keys for both accounts. Thank you for your patience.

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Alright thanks

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Don’t you just log in with visitor, then click on the news icon on the right. Then select to join it to your Facebook account. Then sign in with a new Facebook account?

If it auto logs you in with your old Facebook account, you may have to remove the Facebook account your phone has on it. I’m not sure if this will work, just thinking out loud.

I had to do this.

Facebook disabled my account.

I could still play on the original device.

I emailed support and I think in 4 days they fixed it. I switched to an Apple id now.