Ludia Forums

Account lost.need help

i was a lv 41 player and i decided to take break from the game and when i re-installed it i cant login to my account. its linked to google play. whenever i try to login it sends me to a guest account, device used:Samsung m11

Hey there, Valsa_Sajish. May I ask if your game was linked to Facebook as well? If so, please try reconnecting to Facebook from the in-game Options Menu.

If you’re still having trouble with your game account, please reach out to our support team at support+forums@ludia.com so our team can assist you further.

Thanks!

1 Like

it wasnt connected to fb in any way

Please send an email to our support team, Valsa_Sajish. Our team would be happy to start the account recovery process for you. :smiley:

If you remember the support key from your game, please include it in the email as well.

Thanks!