Ludia Forums

Account lost!

Hi, I lost my Jurassic World Alive account and I tried everything to get it back but I always get a new account. Is it possible Jurassic World Alive can reactivate my account?

Hey StEvEn36, try reconnecting to either Facebook or Google Play in the in-game Settings menu or when you first launch the game and see if you’re able to get your account back.

If you’re still having issues after doing that, reach out to our support team here at, and our team could try and assist you further. Please make sure to include any information you remember from your previous account such as the support key or your gamer ID in the email.