Ludia Forums

Account management help

I currently play on an android device and log in through my google account. If I switch to an iOS phone and change my email, will I be able to log in to my account or sync my old JWA account to a new one?

Hey @Dani_Gunter, if you have a Facebook account, you can link it to your game. This will help you transfer your progress from Android to iOS. Otherwise, our support team would be glad to help you transfer your progress for you. In any case, don’t hesitate to send them an email at support+forums@ludia.com with your support key included in the message. :slight_smile:

I had my account connected to an old facebook that is now deleted, and I tried to sync my JWA to my new facebook account, but it gives me a credential conflict message and will give me a new account

In that case, you will have to reach out to support and ask them to transfer your progress for you. Thanks for understanding!