So I’m having the same problem as a lot of other people around the world right now, updated to 2.9 and now it’s stuck at 1/30 and won’t load the game. I went to sleep yesterday already frustrated but with a mindset that these things can happen, it’s expected that at some point there might be a problem with a game that is always online 24/7.
That said, when I tried logging in the next day and still have the same issue I decided to make this post. I can accept a game being down for some hours but in this situation it’s not for everyone and it’s not for a few hours (while we still have heard nothing from Ludia about this).
My main problem with this (aside from not being able to play like the rest of my alliance) is that JWA is designed to be a daily game that rewards you for logging in and doing your raids/tasks every day while “punishing” you if you don’t. At this point I can level Ceramagnus to level 29 with any outcome from the raid today but obviously won’t because I’m stuck at 1/30. In addition to this I’m losing out on all the other raids plus coins/boosts etc.
If this issue continues to exist after this day has passed and we have lost all this progress which we can’t get back, I’m requesting through this post that Ludia compensate us for at least the lost apex DNA plus boosts from the daily incubator and the DNA from strike towers. You should be able to identify which players are having this problem and just hand them out these rewards in the in-game mail. If it’s for some reason not that easy to identify them, maybe request that everyone sends a ticket at Ludia support and reward them through that.
I tried to remain very courteous throughout this post as I don’t know whose “fault” this is, but do still demand that we at least get a post or something that acknowledges this problem and provides a solution or compensation for it.