After update,I didn’t get the mail

Without the mail, I didn’t get the gift…sad
And the game always stop!
I attached the picture.

I got A mail, but before I knew what it was, I got an error and it disappeared. I’m also now currently stuck on a loading screen when trying to get to my dragons…Toothless is staring at me…forever

Hey, I’m sorry to hear that this has happened! Reach out to our support team at so that our team can take a closer look at your accounts. Remember to include your support keys in the e-mail so that they can find you faster!