Can anyone help me?
I have been playing the game since it was released. This morning I accidently clicked on continue as a guest, and it linked my profile to a new starter. Everything has been wiped.
Is there a way for Ludia to give me access to my old profile?
Did you link your account with Google or Facebook?
Try emailing Support. They’ll get back to you in 1-3 business days(weekdays only)
oh ok welcome to the forums!
If you know your player name/numbers Ludia can (I think) get you back into your account.
Does anyone know the best way to contact them? If so, please can you send me their email or whatever is the best way?
Thanks for all of your help so far.
If you’re on iPhone try and toggle Game Center or turn it off and log in with fb
Same thing just happened to me. I chose to sign in with Apple instead of my normal guest account and it wiped me.
Just sent support an email in hopes they can restore my progress