Ludia Forums

All progress lost!

I loaded into the game and was surprised to be at the beginning animation followed by the tutorial! My account had five level 9 toons, a level 8 and a level 7…this is aggravating! Please help!

If you remember your account code you can contact support for help. If not you may have a problem.

Hey Steven_Vogel, was your game linked to your Facebook or Google Play account? If so, try reconnecting back to them in the in-game settings menu and see if that helps.

If you’re still having issues, do not hesitate to contact our support team here at
Please make sure to include in your email the support key from your original game and the new one that was started.


The support key is the same one

I’ve sent an email to you with my support key. That key didn’t change.

You were correct. The original account was linked through Samsung. I mistakenly hit the Facebook icon…sorry for the concern.

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Whew! That would have killed me.