Alliance & alliance chat issue

In the Jurassic World Alive App. It says I need to join an alliance when I’m already in one. It won’t show me the chat log or anything. So when my teammates are sending me alliance chats I can’t replied to them.

Hey Dana_Mills, if you haven’t already, could you please contact our support team at with your support key information included in the email? Our team would be happy to take a closer look at your account.