Ludia Forums

Alliance bug on Collecting Dna

#1

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Bug Description: Button says collect dna, its green…try to collect it and the spot to collect it was gone.

Area is was found in: Alliance tab

How do you reproduce the bug: try to collect dna after you shut off the game for the over night to get some sleep, re open the game, try to collect it…3rd time I’ve lost out on dna due to this issue
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How often does it happen: once a day so far

What type of device are you using: Android, Samsung Epic 8+ Edge

Anything else? (add screenshots or additional information here)

#2

Hey Stormi_Wolffe, could you contact our support team here at support+forums@ludia.com with your support key along with the date and time you tried to collect your DNA from the Alliance tab so our team can take a closer look?

#3

Will do that, sorry this is the first time i seen this message…

#4

Sent an email to u with the info u needed