Alliance problem

My wife had up in a request to join the alliance im in and according to her game. If u go in and look at friends she is in the alliance but, if u look on the alliance side she is told she isnt in an alliance and to choose one. We want to b in the same alliance but it keeps messing up. What to do other than start our own alliance

Hey there, @Jack_Schippers, I’m sorry to hear that you and your wife are having trouble with this! Have you tried fully closing and then restarting the app? There have been some issues where information related to Alliances, such as DNA requests, are not properly displaying until the app is restarted.

If this does not help, however, can you reach out to our support team at so that they can investigate this further? It would be super helpful if you could include both of your support keys so that we can find oyu faster in our system, as well as any relevant screenshots that you might have. Thanks!