Ludia Forums

Alpha chest bug

After claiming the Alpha chest, I was to receive some runes- 50 or 60. My runes never got applied. I had 953 before the chest opened and 953 after the chest opened. Where do I send my support key?

Hey StormAstrid, our support team can be reached at support+forums@ludia.com. In the meantime, could you try restarting your game and see if your rune amount refreshes?

Hey, Ned. I did try restarting, but it didn’t work.

Have you contacted our support yet?

I just sent an email to you guys.

Awesome, allow some time for our support team to get back to you!

I am having the same issue. I sent an email to support as well. Ludia obviously this is a game issue and need to look into it. I’ve missed out on 2 alpha chest because of it now. Makes me want to stop playing