Ludia Forums

Alpha chest bug

#1

After claiming the Alpha chest, I was to receive some runes- 50 or 60. My runes never got applied. I had 953 before the chest opened and 953 after the chest opened. Where do I send my support key?

#2

Hey StormAstrid, our support team can be reached at support+forums@ludia.com. In the meantime, could you try restarting your game and see if your rune amount refreshes?

#3

Hey, Ned. I did try restarting, but it didn’t work.

#4

Have you contacted our support yet?

#5

I just sent an email to you guys.

#6

Awesome, allow some time for our support team to get back to you!