Alpha chest bug

After claiming the Alpha chest, I was to receive some runes- 50 or 60. My runes never got applied. I had 953 before the chest opened and 953 after the chest opened. Where do I send my support key?

Hey StormAstrid, our support team can be reached at In the meantime, could you try restarting your game and see if your rune amount refreshes?

Hey, Ned. I did try restarting, but it didn’t work.

Have you contacted our support yet?

I just sent an email to you guys.

Awesome, allow some time for our support team to get back to you!

I am having the same issue. I sent an email to support as well. Ludia obviously this is a game issue and need to look into it. I’ve missed out on 2 alpha chest because of it now. Makes me want to stop playing