For Android users, please give this a try and report back:
You need to clear the data of Google Play Services, and to do this:
- Head into your settings > apps > find Google Play Services > Storage
- Clear the cache and CLEAR ALL DATA (may have to click on manage storage)
- Find JWA, CLEAR ALL DATA, uninstall, and then reinstall the game one more time
***Note: it looks like some devices benefit from a restart after completing the clearing of data and uninstalling of JWA. So give this a try before installing JWA. Thanks @Wit and the alternative steps posted here.
Video of Steps Above
Please follow the video and then do a reboot, reinstall the game and report back
Three confirmed users have reported this has worked for them and still counting.