Another Lost account

Lost my account on Halloween night… Game froze then restarted …attempted to start with google acct. Option and…it started me at beginning with all dinos and halloween extras lost… sucky holliday.

Hey Chad_Penley, if you tried reconnecting to your Google Play account and it started you on a new game, it’s possible that you were connected to Facebook instead. Try reconnecting to Facebook and see if you’re able to access your old game. However, if you were playing on a “guest” account, you’ll have to contact our support team here at with the support key from your old and new game. If you don’t remember your old support key, give our team the gamer name and ID from your old game, and they might be able to find you that way as well.