Any advice on getting an account back

A friend of mine who regularly posts JW:A content has just lost their account, apparently this has happened to other players in the past. If this has happened to you can you give some advice to restoring an account

Try and connect back via googleplay when ingame, see if it works. Happened to me once and this method worked for me.

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I lost mine as well when trying to connect to facebook since we can’t login with an email address. Currently waiting on support to get back to me. :frowning:

Hey Hybrid_ext, could you ask your friend to contact our support team at so our team can help them? If they remember any details from their old account, such as the support key, it would be helpful if they include it in their email as well. Thanks!