I’m curious about this too.
This is not at all normal for any sort of game. There should be hotfixes. There should be immediate jumps on issues that are so massive that they break the entire game, which they have. People are unable to progress in the main storyline, quests are being released bugged, textures are now at a far worse resolution and seams are showing, alpha bugs have been traded for new ones, some dragon abilities (or at least in this case Anveil’s) arn’t working, people are losing their games, Toothless trust points arn’t being given out correctly, etc, etc.
One or two of these, even a few at a time, sure. It’s still a game fairly in its infancy. But this is a studio that has been around for a while. And from last I checked, it’s a fairly decent sized development team behind this specific game (unless, of course, this was only for launch and has since then been downsized- which could very well be the case).
There’s always going to be bugs in games. That just comes with the territory. It’s a constant battle of them popping up and being squashed. But in no way should it be that it severely handicaps a game to the point it keeps players from playing, bottlenecks your customer support, and somehow is not in any way updated or has any fixes applied for a month to months at a time.
I don’t know if there’s some sort of internal deadline given by your department head/ Ludia itself that says you have to have ‘X’ out every month otherwise you could lose funding entirely? Because there really should not be any reason that you have a game that doesnt work, yet you’re still trying to put out new content. New content is nice. Everyone loves new content. But at this point it’s like trying to put sprinkles on mud.
I’m sure you guys are being worked hard. I don’t doubt that. And I don’t think people should be yelling at you, even with how frustrating it can be. You’re all still just doing your jobs and there’s usually someone from corporate that is holding the strings on these things.
But this really is baffling. I really hope you guys either get some slack, get better QA testers, or any at all. It just seems like all of this can be easily avoided if the normal precautions were taken.