Any way to transfer data?

So long before I had my own phone, I had an iPad which I got JWTG on and still play it on to this day. Since I got a phone a few months ago, I want to be able to play the game on my phone instead, not the iPad anymore. But I don’t wanna have to start all over with a completely new game, so is there a way to transfer my data from my iPad to my phone?


Hello HeyItsLulu, thanks for writing in! If you’re connected to Facebook on your old game account, you can continue on your new device by connecting the game to your Facebook on your new device from the settings menu. However, you might have to complete the in-game tutorial before you can reach the game’s settings menu.

Remember to keep a copy of your old game’s Support Key and Account ID, just in case! You can find those located in the bottom right corner of the loading screen and in your settings menu.

If you’re having issues, can you please contact our support team here, with your Support Key included in the email?

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Thank you! This helped me a lot.

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So I have been playing JWTG on my iPad for a LONG time now and I wanna link my data to my facebook account. But I’m afraid that if I sign out and use a facebook sign in, it’ll create a new game, and I don’t wanna have to start over. In my current game, I have no idea how to connect it to facebook. When I open my mail, there’s nothing for facebook, so I don’t know how to do it.

Make sure you are logged into the game on your iPad then go to your settings and choose to connect to Facebook this will tie your account to your Facebook account. Once you do that then install Facebook on your phone and set it up, then install JWA on your phone it’s important to do it in that order. Then open JWA and select the Facebook option and enter your email and password to login. That should be it this also allows you to use JWA to swap accounts if you have anyone else in the household that plays and has a Facebook account if they don’t make one for them like I did for my daughter so I can get her to play on her account on my phone and monitor her play.


So I looked at the FAQ article on how to merge my game with facebook, but for some reason there’s no connect button in settings. Just a join VIP button, a game center button, an SFX button, and a gameplay button. Why is there no connect button?

Do you have Facebook app installed mine popped up after I put app on.

Oh no I don’t okay I’ll try that

Ok yea I checked and apparently I do have the facebook app installed I just forgot it was there and there’s still no connect button

Did you set it up with your account yet just having the Facebook app installed won’t do it.

Yea I did and I still don’t have the connect button

Ok…are you on the right menu? Pls take picture of your setting menu. You can only go to the setting menu in the game. It looks like a gear on the top left corner…click on it and the last option should be facebook. It will be under notification .

But when I go to settings, there is no “connect to Facebook?”

At the loading screen did you select visitor or Facebook? Select Facebook and then when you get into the game select the gear in the upper left hand corner and then this screen appears:

You will want to then select the Facebook option I have circled.

Hi. Is there any way to delete an old game and replace it with a new one on Facebook? I restarted my first game and want to long into facebook to save it, but I already used my fb account for the previous game.

Hey Zack_Harvey, if you contact our support team here at, they would be happy to try and help you with this. Please make sure to include the support keys from both your game accounts in the email. Thanks!

I already had a Facebook account I want to link my account ;it it keeps on reapeting the same account and I don’t know how to merge the account

I don’t have facebook

My main account is on a guest account. I logged into Facebook from the main menu and it started a new game. But when I log out and press guest it goes back to my main account. Is there a way to delete my level 2 account from Facebook and put my (main account) in Facebook?

You should have a support key in both accounts which you can see on the login screen or under help and support.
Ask the Ludia support to transfer the key of you guest account to the Facebook account. Be aware that your old Facebook account will be gone after that.

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