Ludia Forums

Anyone else getting locked out at night?

#1

I’m curious if this is an ongoing problem as I have not seen anyone post about it. Tonight is now the 3rd night in a row that I have not been able to log in. Meaning I have missed all Facebook rewards, daily mission bonuses and daily DNA, treasure chests, and battle incubators… Since I do most of my playing after work, around 10pm. Every morning when I open my incubators that I started the afternoon before. Works fine on my way to work, but when I get out I see this the last few nights.

#2

PS I got this on my lunch break tonight when I had to restart the game after it froze while trying to dart a dino

#3

That sounds really strange that this is only happening during night times, @Ace4825. When this happens again, could you try changing your devices time zone setting to either New York or Toronto and then reboot your game?

If you’re still having issues after doing that, reach out to our support team here at support+forums@ludia.com with your support key, and our team can investigate further.