Anyone else's dino lost in a sanctuary void?

In my dino roster, epic spino has the sanctuary logo on it. Click on the epic spino, screen says it’s in a sanctuary. Makes sense, I try to always have it in because I’m hurting for DNA. But when I click the green “enter” button nothing happens at all. I’ve gone through every sanctuary in my alliance and the creature is nowhere. Am I missing something super simple here?

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Hey Linaleigh, I’m sorry to hear that. Our team is still currently looking into this issue. Once the timer expires, your dino should return to you.

In the meantime, could you reach out to our support team here at with your support key?