So, while I was at work last week, I was playing RoB at lunch. When lunch ended, I jammed my phone back in my pocket and continued with my workday. After work, I pulled my phone back out of my pocket, and to my dismay, had inadvertently bought $108.94 of Runes (Hoard of Runes) because the game was open and the phone had not locked when placed in my pocket. And to top it off, I am a Dragon Rider, and the Hoard I received wasn’t even the 30k Rider bonus amount; it was 20k (why the heck is the “non-Rider” 20k amount even being offered when the game knows you are a Rider, and the 30k Rider special amount is appearing right next to it anyway?)
So now I am out $108.94 for an incorrect amount of Runes that I never wanted to begin with. I subsequently set my Google Play In-App settings to now require a password to proceed with in-app purchases to prevent this from ever happening again.
Right after this happened, I contacted Ludia and had a refund request ticket opened, explaining what happened, and attached my receipt from PayPal. Next day, a rep from Ludia emailed me back stating that they needed the receipt from Google Play, not PayPal (wish they had specified this in the Help Section to begin with). So I attached the Google Play receipt that was required, and replied back.
It has been 4 days now, and no one is contacting me back, the Runes are still there in my game, and no refund has come back. I can’t fully play RoB because I am now avoiding touching any Runes (am only earning and not spending).
Does it really take this long to get a response back for a refund? If the game wasn’t designed with so many pop-up offers at every turn, and had prompt-acknowledgment boxes prior to proceeding with purchases, this wouldn’t have happened.