After the last update the app will not load anymore past the screen with the Sloth on it. It won’t even get to the screen with the key on it. The app tells me it can’t connect to the servers and to check my internet. See the screenshot I took of the error.
The only way it will sign in and work is when I am connected to my homes Wi-Fi.
I have sent several emails to the Ludia Support team with no response or resolution.
I have done the following on my own:
- Uninstalled and reinstalled the app several times
- Cycled my phone
- Made sure my phone and app settings all have permission to use data/ storage/ camera and all others…
- Contacted T-Mobile Tech Support. They verified no outages in my area. We also troubleshot my phone and they determined it was the app.
- I made sure all other apps on my phone work. They do.
Please help because I can’t use the app unless I’m home.
I have an LG ThinQ phone on T-Mobile
-Redacted Support Key-