AR not working on my S9+


#1

It just says inititializing ar and NEVER finishes. Why? I’ve tried uninstalling and reinstalling several times and it still doesn’t work


#2

do you have AR core? you have to have it.
i have a note 9. first time you try AR it should ask you to install AR core and should work.


#3

Yes. And it worked fine until 2 updates ago. After the first update it was very glitchy. And since the pterosaur update it doesn’t work at all


#4

This is all I get


#5

not sure. if you haven’t done so, maybe uninstall and re-install AR core :thinking:


#6

Yeah that didn’t work either :confused:


#7

I also have a s9+. Works fine for me


#8

Hey Sic_Jason, I’m not really sure what could be causing the issue, but try turning your device off and back on again if you haven’t already done so and see if that helps. If you’re still having issues after doing that, contact our support team here at support+forums@ludia.com with your support key and a screenshot of the problem so they can take a closer look.