AR not working


When I try to take AR pics, which I’ve done several times before without any problem, I get the message “AR initializing… please wait…” and nothing happens. I waited for quite some time but it seems to be stuck.

My phone is a Galaxy S9+.

Any advice/help is greatly appreciated.


Hey DeLana, try force closing the game and relaunching or rebooting your device and see if that fixes the problem. If you’re still having an issue after restarting, contact our support team here at with your support key.


Thanks, restarting the phone worked!