Ludia Forums

Are the game servers down?

Been freezing up when I try to log in for a while now,

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Hi @Horke, I’m sorry that the game servers are down. Maybe try again In a few hours.

I’m sorry to hear that you’re having trouble getting into the game, Horke. If you’re on a WiFi connection, could you try forgetting and re-adding the network on your device and see if that helps?

Thanks Ned. Is there any chance this will clear itself up in a day or two if I stay on my network? I really don’t want to disconnect in case I don’t remember my password.

I can’t say for sure because it sounds like it’s an issue with the connection. Have you tried restarting your device?

Hi i’m having a similar issue. Stuck on loading. Loads up to “meeting silverhand”. It is not a connection issue

Yes, I did that several times before posting this topic. It usually fixes any issue, but not this time.

Yep, this is it for me. It freezes up at Meeting Silverhand.

:thinking: Could I ask you to contact our support team here at Our team might be able to provide some further troubleshooting to help you get past the loading screen.

Also if it matters I am still getting timely updates from the game telling me chests are ready to open.

Will do. Thanks for your help!

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I have had no problem getting on for the last hour or so. I have just been in and out and not playing the whole time thought

I was able to get back in about an hour and a half ago. Thanks to everyone for their support!