Ludia Forums

Arena matchmaking timing out; freezing on 0

Jurassic World™ Alive Bug Reports
#1

Bug Description: In arena, matchmaking is moving to the “waiting for opponent to be ready” page, counting all the way down, and freezing on 0. I need to restart the game, and when I do, I’m already in a battle.

Area is was found in: Arena (also tournament, according to people on Discord)

How do you reproduce the bug: Just try to get a battle in the arena/tournament.

How often does it happen: Occasionally.

What type of device are you using: OnePlus 6T (Android 10)

#2

I’m sorry you are experiencing connection troubles with your game, Castal. If you are connected on a WiFi connection, please try forgetting the WiFi network on your device and then re-add it.

If you are still having an issue after trying that, please feel free to reach out to our support team at support+forums@ludia.com with your support key and our team would be happy to try and provide some further troubleshooting for you.