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Battle arena incubator video never loads

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Bug Description: Ever since the recent mini update, battle arena incubator video never loads. I have tried cleaning cache, doesn’t fix it. Uninstalling and reinstalling also doesn’t fix it.

Area is was found in: Arena.

How do you reproduce the bug:
Step 1- Activate incubator.
Step 2 - Try to use the Watch Video function but you can’t, because it keeps LOADING…
(add more if needed)

How often does it happen: Every. Single. Time.

What type of device are you using: Huawei P20 Lite.

Anything else? (add screenshots or additional information here)

I’m sorry about this, Detonatress. Our support team would be glad to take a closer look at this. If you haven’t yet, don’t hesitate to reach out to them and provide your support key at If you can provide other relevant details such as your device information and screenshots, it would help them with their investigation. Thank you!

I’ve already e-mailed about it. I’ll just have to wait and hope they figure it out.

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