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Battle arena incubator video never loads

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Bug Description: Ever since the recent mini update, battle arena incubator video never loads. I have tried cleaning cache, doesn’t fix it. Uninstalling and reinstalling also doesn’t fix it.

Area is was found in: Arena.

How do you reproduce the bug:
Step 1- Activate incubator.
Step 2 - Try to use the Watch Video function but you can’t, because it keeps LOADING…
(add more if needed)

How often does it happen: Every. Single. Time.

What type of device are you using: Huawei P20 Lite.

Anything else? (add screenshots or additional information here)

I’m sorry about this, Detonatress. Our support team would be glad to take a closer look at this. If you haven’t yet, don’t hesitate to reach out to them and provide your support key at support+forums@ludia.com. If you can provide other relevant details such as your device information and screenshots, it would help them with their investigation. Thank you!

I’ve already e-mailed about it. I’ll just have to wait and hope they figure it out.

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