Ludia Forums

Battle Incubator Missing

#1

I won a battle this morning and was awarded an incubator, then it was taken away. What happened?

#2

Try restarting the app, it should reappear

#3

I tried that, it did not work.
I had just won a 12 hr incubator. On my next win it gave me another 12 hr one. I understand that was probably a glitch, but I should have gotten at least a 3 hr.

#4

That sucks man, talk to support they might help.

#5

Hey there, @DrCCubed, I’m sorry to hear that one of your Incubators vanished! Our support team would be glad to take a closer look at things for you, so reach out to them at support+forums@ludia.com, including your support key so that they can find you in their system more quickly.