Ludia Forums

Battles won't load (solved)

#1

Since this afternoon, i can’t do any form of fights. It just loads for ages before telling me about a download error. My internet connection is fine, my memory and storage are not full, and i can log into the game and do things like collecting coins and hatch dinos with no problems. Any ideas?
Edit: Okay turns out the internet connection wasn’t fine, despite my phone telling me that it was. Oops.

#2

I’m happy to hear that your problem was fixed, @Kiarash_Bahar! If this happens again, there are some troubleshooting from our FAQ here that you could try as well: https://ludia.helpshift.com/a/jurassic-world-the-game/?s=troubleshooting&f=why-did-my-game-close-unexpectedly&l=en

If you’re still having issues after trying those steps, please feel free to reach out to our support team here at support+forums@ludia.com with your support key.