Ludia Forums

Black screen bug

#1

Hi there, since last night every time I open the jwa app i only get a full black screen. Has this occured with other people of is this a general bug? I’m on iphone xr. Greetings

#2

Hey Robin_Deleu, could you try rebooting your device and then launch the game and see if that helps? There are also some additional troubleshooting from our FAQ here that might help as well: https://ludia.helpshift.com/a/jurassic-world-alive/?s=troubleshooting&f=why-did-my-app-close-unexpectedly&l=en

If you’re still having issues after trying those steps, reach out to our support team here at support+forums@ludia.com.

#3

Have gotten this a few times… Plus, have had occasional problems with GPS function… Am on Android…

#4

Thank you Ned this was very helpful.