Black Screen/Game Won't Load

Hello!
I was wondering if anyone else is experiencing this aswell.
My game will not load and is just black.
This just started yesterday.
This has never happened before, and I am afraid of losing my progress.
If something is going on, like an update or something, could someone let me know?
I have space in my phone, so it is not a lack of space.
If anyone could please help me, I would greatly appreciate it.
Thanks in advance.

Oh!
I forget to mention, that I am new to the forums…
Granted that is not really important, I have searched to see If I can find an answer to my wee problem.
So If someone already asked this and there was/is a solution…
Sorry!

Welcome to the forums, upsidedown! If restarting your phone makes no difference, please email our team at support+forums@ludia.com (with your support key included if possible) so they can investigate and help you out.

Thank you.

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Thanks so much for the response!
Sorry, but what is the support key?
Is it the number/letter combo, when the screen is loading, at the bottom of the screen?
Thanks in advance!

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That sounds right! The 8 letter code found at the bottom of the loading screen when you launch the game if you’re currently able to load to that point. It makes it a bit easier for us to locate info related to your account.

Thanks!

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Thanks so much, @Davy!
I have sent an email, and await a reply.
Thanks a bunch for your help in the meantime!
:smile:

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