Black Screen/Game Won't Load

Hello!
I was wondering if anyone else is experiencing this aswell.
My game will not load and is just black.
This just started yesterday.
This has never happened before, and I am afraid of losing my progress.
If something is going on, like an update or something, could someone let me know?
I have space in my phone, so it is not a lack of space.
If anyone could please help me, I would greatly appreciate it.
Thanks in advance.

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Oh!
I forget to mention, that I am new to the forums…
Granted that is not really important, I have searched to see If I can find an answer to my wee problem.
So If someone already asked this and there was/is a solution…
Sorry!

Welcome to the forums, upsidedown! If restarting your phone makes no difference, please email our team at support+forums@ludia.com (with your support key included if possible) so they can investigate and help you out.

Thank you.

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Thanks so much for the response!
Sorry, but what is the support key?
Is it the number/letter combo, when the screen is loading, at the bottom of the screen?
Thanks in advance!

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That sounds right! The 8 letter code found at the bottom of the loading screen when you launch the game if you’re currently able to load to that point. It makes it a bit easier for us to locate info related to your account.

Thanks!

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Thanks so much, @Davy!
I have sent an email, and await a reply.
Thanks a bunch for your help in the meantime!
:smile:

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I’ve had that problem before. All I can say is to get your code and uninstall the game. Then reload it and make sure you put in your code when asked. Should be back to normal with all your matches and progress.

Necro-posted