Ludia Forums

Black screen jw

#1

It keeps crashing and now the screen just went black.

#2

Hey Sania_Lal, there are some troubleshooting steps from our FAQ here that could help with this: https://ludia.helpshift.com/a/jurassic-world-alive/?s=troubleshooting&f=why-did-my-app-close-unexpectedly&p=all
If the issue persists after trying those steps, reach out to our support team here at support+forums@ludia.com, and our team can try and assist you further.