Ludia Forums

Black screen

#1

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Bug Description: black screen when logging on: the game glitched earlier today and went to a black screen. Even now it is still doing it - I tried deleting the app and re-downloading it but the black screen is still there. Just pops up completely black, no access to even the booting up initial screen.

Area is was found in: log on screen

How do you reproduce the bug:
Step 1-
Step 2 -
(add more if needed)

How often does it happen: every time

What type of device are you using: iPhone XS Max

Anything else? (add screenshots or additional information here)

#2

image

1 Like
#3

We’re sorry to hear this is happening, @Mick… Reach out to our support team at…

#4

Hey Mick, could you try some of the troubleshooting from our FAQ here and see if it helps: https://ludia.helpshift.com/a/jurassic-world-alive/?s=troubleshooting&f=why-did-my-app-close-unexpectedly&l=en

If you’re still having this issue after trying those steps, email our support team here at support+forums@ludia.com, and our team can take a closer look. Thanks!

#5

Mick, I’m having the exact same issue. Did you ever get your XS max to access the game?