Ludia Forums

Blue screen of death

#1

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Bug Description: well, it’s a dark blue screen that I cannot exit from and need to force close game

Area is was found in:while taking pictures in AR mode on a pixel 3

How do you reproduce the bug:
Step 1- click AR button to take pictures
Step 2 - use for between 10 seconds and 3 min, see blue screen
(add more if needed)

How often does it happen:only when you use that function which my 4 year old LOVES

What type of device are you using:PIXEL 3

Anything else? If I come up with more, I’ll add and maybe take a screenshot of blue next time

#2

I’ve not heard of this issue before @400mass. However, could you try completely shutting down your device, and then rebooting it and see if that helps with the issue in AR mode? If you’re still having this problem after rebooting, email our support team here at support+forums@ludia.com with your support key so our team can investigate further. If you could also include a screenshot of the blue screen in your email, it’ll be helpful as well. Thanks!