Bought 24.99 level 8 pack, never received


#1

Hey there, help me please! I bought the 24.99 pack as the title suggests and received an error message saying something went wrong. However I did get charged. I have rebooted, restarted, etc. And the pack, the DNA and the cash have not showed up. What do u do? I have email proof of purchase. Thanks for your time!!!

And if I somehow posted in the wrong spot, I apologize and will redo!


#2

Hey dragon94, I’m sorry to hear that you didn’t get your in-game purchase. We experienced a bit of a loading issue yesterday, take a look at the threads here: [News] Jurassic World Alive | Loading Issue. Everything should be back to normal now but if you still haven’t received your purchase within 24 hours, contact our support team here at support+forums@ludia.com with your support key and purchase information, and they’ll be happy to assist you.