Bought 24.99 level 8 pack, never received


Hey there, help me please! I bought the 24.99 pack as the title suggests and received an error message saying something went wrong. However I did get charged. I have rebooted, restarted, etc. And the pack, the DNA and the cash have not showed up. What do u do? I have email proof of purchase. Thanks for your time!!!

And if I somehow posted in the wrong spot, I apologize and will redo!


Hey dragon94, I’m sorry to hear that you didn’t get your in-game purchase. We experienced a bit of a loading issue yesterday, take a look at the threads here: [News] Jurassic World Alive | Loading Issue. Everything should be back to normal now but if you still haven’t received your purchase within 24 hours, contact our support team here at with your support key and purchase information, and they’ll be happy to assist you.