Bought gear in shop didn't receive it

what do you do when you buy a item in the shop add don’t receive it. I just paid 1000 gold for my clerics epic helmet and it says sold out, but it is not in my equipment

Hey there, @Blood5word, I’m sorry to hear that you’re unable to find your purchase! In order to take a closer look at your account and figure out what might have happened, reach out to our support team at Remember to include your support key in the email so that our team can locate you faster in their system!

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