Bought gear in shop didn't receive it

what do you do when you buy a item in the shop add don’t receive it. I just paid 1000 gold for my clerics epic helmet and it says sold out, but it is not in my equipment

Hey there, @Blood5word, I’m sorry to hear that you’re unable to find your purchase! In order to take a closer look at your account and figure out what might have happened, reach out to our support team at support+forums@ludia.com. Remember to include your support key in the email so that our team can locate you faster in their system!

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