Bought level 10 incubator and didnt get it

I bought the incubator and never received the items or DNA. I know the money came out of my account…

Never mind, just had to restart my game.

Hey there, @Brian_Pastermack, I’m really glad to hear that you were able to get the Incubator that you had purchased, and I hope that you got lots of useful DNA! If this ever happens again and you aren’t able to collect it, reach out to our team at and they’ll look into things on your behalf.