Bought level 10 incubator and didnt get it

I bought the incubator and never received the items or DNA. I know the money came out of my account…

Never mind, just had to restart my game.

Hey there, @Brian_Pastermack, I’m really glad to hear that you were able to get the Incubator that you had purchased, and I hope that you got lots of useful DNA! If this ever happens again and you aren’t able to collect it, reach out to our team at support+forums@ludia.com and they’ll look into things on your behalf.