Bought the Indoraptor showcase and shows 7 DNA cards, but bugged


#1

I bought the new indoraptor incubator, luckily I got 7 DNA groups and was so happy (since it means the last one would be indoraptor!)
BUT the game hanged at the last one and when I restarted the app, I didn’t have any indoraptor DNA at all, is it because the dino is not in game yet? If so this is such a scam! Is there any way I can get back the indoraptor dna that was supposedly mine?


#2

I’m sorry that you’ve experienced this; I understand it can be frustrating, but our team would be more than happy to help. Please contact them at support+forums@ludia.com and be sure to provide your Support Key so that we can take a closer look at your account and figure out what happened.


#3

Same happened too me


#4

Assuming you got everything else in the showcase like me too? (the other 6 dinoes and blue was the 2nd last card?)


#5

i didnt get any blue DNA instead i got the baryonyx and stygimoloch as the epic DNA, and after those two the blank showed up. it also indicated in start i had 7 different DNA, so the last one got lost, which prob was the indoraptor :confused:


#6

And you don’t have any blue DNA in your inventory? Just asking to confirm that it wasn’t a third epic showing up that hanged the game


#7

yeah i checked that too, cause at first i also thought it was just Blue DNA - but nope i dont have any of it


#8

Okay, well write to support too and hopefully they fix this and compensate us for it somehow…


#9

yeah i just wrote too them, but it will prob be more then a week before we get an answer. too bad :confused:


#10

As long as we get compensations that is justifiable with the amount of waiting time, then it would be alright I guess.


#11

Same thing happened to me to, on the third showcase incubator I bought. Would be much appreciated if this would be rectified; thanks!


#12

Where are we supposed to find the mentioned support key needed when we contact support?


#13

When starting the game, under version 1.22 on your lading screen ice


#14

Okay, thanks for the answer!


#15

The same thing happened to me during my second incubator.
And i dont know how to make a support ticket about it so…

(Support ticket sent) thnks for the good work on the game!


#16

Send a support ticket? What a joke. Still waiting for a reply on the support ticket i sent almost two weeks ago now with no reply.

This is all you’ll ever see:


#17

Ludia is just soaking up as much money as possible before they move onto the next fad mobile game.

I suggest going to the iTunes or Google play store and requesting a refund.

The only way ludia will begin helping players is if we start affecting their income due to negligence.


#18

This happened to me to but i didnt get anything. And it was gone from the store right after too


#19

Send in a support ticket, mine was replied with them saying I would receive the DNA in my in game mailbox tomorrow


#20

This is just a joke, the support from ludia is just blaa… and like you guys say, looks like a game to get some fast cash to move on and do the same with a new game, still waiting for a reply from the support but nothing, probly will have a better chance to get refund s from google than get a 2221 from ludi3a support, sad that this would ruin the game experience it had a great idea…