As a matter of fact after the introduction of the Arena and recently the update of version 1.9, there has been numerous bugs being reported and the large influx of tickets using the in-game support chat is envisaged. We as a player are always trying to help the game developers to do a better game in terms of bugs reporting in such private channels in game chat and open forum as in here, at least that applies to people from our multi-clan.
However there has been a recent observation from the chat reply by support along the lines of “… please expect that such (glitches) problems could re-occur if you continue to use these features… ” and recently We are brought to attention from our multi-clan leader receiving a reply of “… due to repeated abuse of the ticketing system, include spamming the ticketing system, we have revoked your customer rights…” Such pessimistic and irresponsible reply from developer indeed do not help in strengthening the devs-customer relation, whilst causing customer dissatisfaction and driving away from the game. Indeed reporting the issues, updating the status on a following separate dialogue seemed to be totally legitimate as to establish an open talk with support end and thats exactly what the in-game support chat is for.
I’m writing demand a reply (private or open) or to establish a communication channel with gaming developers or personnel in charge to take a closer look on the issue of our clan-leader @shortySTK . I have also send a separate email to support should you believe there is a more appropriate place to address this issue.
After the version 1.9 update there has been a lot more serious bugs affecting game play including:
- Imbalance of alpha strikes, as a separate post by @Yohomie “Fix the game!” and not herein reiterated
- Systematic errors of missing gems or overlapping gems in alpha fight, causing to glitches in scoring
- Arena match making opponent error message shown during a quest fight
- Connection stability and constant “discrepancy of data” during arena fight, causing a victory match becoming a losing out with deduction.
We are not the kind of people harassing or begging for support replies and hoping to receive goodies from the glitches, indeed we wish that we could never have the needs to contact support if this is ever a glitch-free game and we 150 of us can enjoy and make the most fun amongst our community connection as well as beefing us fights with fellow vikings across other clans in arena.
This is a message from DYLC writing on behalf of all 150 members of the “LionHeart Pride” of all six clans across the community, aka
DragonWings, DragonFire, Enlite, Ignite, Sol, Rise.
There has been a separate thread by @Alexandre “Stop arrogant support and fix bugs” regarding voices from our clan and not herein reiterated.
We’re Demanding for a Justice in support providing to our clan leader- @shortySTK . She is more than just a clan leader in game but a moderator that helps to promote a positive attitude across the TU forums. Reply awaited!