Bug/looking for help (reposted to the correct forum)


Opened up the free time incubator in the store, but it charged my account like 2000 Dino bucks… Can anyone help with this? Happened a little over 30 min ago. Thanks!


Hey Brandon_Copeland, I’m not sure why it would have charged you for the free Incubator, it’s possible that you might have accidentally selected another Incubator instead of the free one. Were you able to see the contents you got from the Incubator you opened?

If you’re still having an issue, contact our support team here at support+forums@ludia.com with your support key, and they might be able to sort things out for you.