Ludia Forums

Bug Report (Missing Incubator)


This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

Please fill in the following fields!

Bug Description: did not receive Rare Holiday Incubator after completing Rare Strike Tower

Area is was found in: Strike Event

How do you reproduce the bug:
Step 1- second battle didn’t count
Step 2 - played more than 3 battles
(add more if needed)

How often does it happen: only once (hopefully)

What type of device are you using: iPhone 8

Anything else? (add screenshots or additional information here) I complete the second battle, but for some reason it didn’t count, so I had to play it again. When I beat the last Battle, it said “Wins: 4,” but there were only 3 battles that I needed to beat. I was not given a “Tap to continue” button, so I closed out. When I immediately reopened, the Tower was marked as complete and I had no reward.


Hey bates5919, our team would be happy to take a look and see what the issue might be. Could you contact our support team here at with the date and time of when this happened so they can investigate? Thanks!


Can this issue be fixed?