Ludia Forums

Bug Report (Missing Incubator)

#1

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Bug Description: did not receive Rare Holiday Incubator after completing Rare Strike Tower

Area is was found in: Strike Event

How do you reproduce the bug:
Step 1- second battle didn’t count
Step 2 - played more than 3 battles
(add more if needed)

How often does it happen: only once (hopefully)

What type of device are you using: iPhone 8

Anything else? (add screenshots or additional information here) I complete the second battle, but for some reason it didn’t count, so I had to play it again. When I beat the last Battle, it said “Wins: 4,” but there were only 3 battles that I needed to beat. I was not given a “Tap to continue” button, so I closed out. When I immediately reopened, the Tower was marked as complete and I had no reward.

#2

Hey bates5919, our team would be happy to take a look and see what the issue might be. Could you contact our support team here at support+forums@ludia.com with the date and time of when this happened so they can investigate? Thanks!

#3

Can this issue be fixed?